Terms & Conditions

1. INTRODUCTION

(a) The use of words “Language Experience, tutor, tutors, we, our and us” refer to Language Experience, its employees and its contractors. The words “client, student, you and your” refer to whoever is reading this or making use of our services. 

(b) These terms and conditions refer to Tutoring Services provided to you by Language Experience.  

2. PROVISION OF TUTORING  SERVICES

(a) All Tutors are independent contractors. Language Experience act as an agent for the Tutors by introducing the Tutor to the Client (the student; you). We accept no liability for any grievances that occur in relation to your studies with the Tutors.

(b) The Tutors are bound by their contract with Language Experience. As a Client, you agree not to solicit, use or hire any of Language Experience’s Tutors privately, but to make all arrangements for our Tutor’s services through Language Experience.

(c) The Tutors are responsible for the content of the lessons and will prepare the lessons in accordance with your instructions and/or your needs and goals. The Tutor’s methods of teaching and content of lessons are those of the Tutor alone and are not supervised or controlled by Language Experience.

(d) You and the Tutor are jointly responsible for agreeing a safe and suitable environment for the tutoring to take place. This may include for example but not limited to an institutional or public library, a client’s workplace or a client’s home.

3. TUTORING SESSIONS

(a) The length of a standard tutoring session is either 60 minutes or 90 minutes.

(b) A parent or other responsible adult must always be at the agreed tutoring location during a tutoring session for any student under the age of 18 years.   

(c) You agree to provide and maintain a safe working environment for the Tutor at all times.

4. PAYMENT

(a) The cost of tutoring will be based on the session option you decide to undertake. You have the choice to pay for sessions as you book them in (on-demand); weekly instalments for a scheduled ongoing tutoring plan (direct debit); or in lump sum and in advance (bulk purchases).

(b)   All payments will be done through Language Experience as the  agent for the Tutor. The Tutors are not permitted to receive payments  directly.

(c)   All payments are made through our payment provider Ezidebit.

(d)   You will be notified in writing at least fourteen (14) days prior to any change in tutoring or administration fees.

5. CANCELLATIONS AND SCHEDULING  

(a) You must give notice of cancellation for any scheduled session more than twelve (12) hours before the scheduled start time. If notice is given by that time, you may reschedule the session at no additional charge.

(b) If a notice of cancellation is given within twelve (12) hours of the scheduled start time, you will forfeit the session and incur a fee equal to the cost of the missed scheduled tutoring session.  

(c) The Tutors are expected to extend the same courtesy to you if they cannot attend a scheduled tutoring session for any reason. If notice of cancellation is provided to you within twelve (12) hours before a scheduled start time, you will incur a credit for the session missed.

(d) If you are late for a session, the Tutor may choose to but is not obligated to work beyond the scheduled end time, and the session will be charged at the scheduled price, whether or not the Tutor works beyond the scheduled end time. If a Tutor is late for a session, then it is the obligation of the Tutor to arrange to make up the lost time.  

6. NON­‐PAYMENT  

(a) As all sessions are charged upon booking; you will be responsible for any fees incurred relating to payment failure; so please ensure that there will be sufficient funds in your account at the expected time of charge.

(b) Any fees payable that remain outstanding after 3 failed debit attempts will be referred to our collection agent for recovery. Any additional costs incurred by us in the recovery of your fees will be added to your account to the extent permitted by law.

7. REFUNDS POLICY

(a) We do not offer refunds for any lessons paid, including both single and bulk purchases.

8. ACCEPTANCES OF TERMS  AND CONDITIONS

(a) You will be prompted should you be required to accept any terms not stated in these terms and conditions.  

9. CLIENT WARRANTIES,  LIABILITIES AND UNDERTAKINGS  

(a) You agree to indemnify and keep indemnified and hold us harmless from and against any claim brought against us by a third party resulting from the provision of services by us to you.

10. CHANGES TO TERMS AND CONDITIONS  

(a) We may change the terms and conditions of this agreement at any time. Current terms and conditions will always be displayed on our website.  

11. CORRESPONDENCE  

(a) The normal means of us contacting you or you contacting us for official business will be by email, post, SMS or telephone.

(b) Our contact details are:           

Telephone                   0490 195 034

Email                           info@languageexperience.org

12. INTELLECTUAL PROPERTY AND COPYRIGHTS

(a) We hold the copyright to the content of this website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the website or in connection with the services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by us, in which case we may require you to sign a Licence Agreement. 

(b) If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: info@languageexperience.org

13. LINKS TO EXTERNAL WEBSITES

(a) This website may contain links that direct you outside of this website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites. 

(b) You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

14. LIMITATION OF LIABILITY

(a) We take no responsibility for the accuracy of any of the content or statements contained on this website or in relation to our services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the website or our services.

15. INFORMATION COLLECTION

(a) Use of information you have provided us with, or that we have collected and retained relating to your use of the website and/or our services, is governed by our Privacy Policy.  By using this website and the services associated with this Website, you are agreeing to the Privacy Policy. 

(b) All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this website will be confidential due to the potential ability of third parties to intercept and access such information. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

16. GOVERNING LAW

(a) These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria.

(b) We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.